Complaint Redressal

    

Dear Customer,

We are fully aware that it is you, who have made us one of the leading Co-Operative Scheduled Banks. Our success mainly depends on our efficacies as well as your active support and benign / intimate relationship with us. We will be honoured to receive your suggestions / questions / comments for improvement in our existing customer service. Do, please write in and we assure to get back to you.

The matter may be first brought to the notice of concerned Branch Head, for immediate attention. In case the complaint is not redressed to your satisfaction, you may directly address to Nodal Officer, stationed at our Central Office, who is designated to deal with customers’ grievances, giving full details as per the format annexed here to.

The Name & Address of Nodal Officer is given below :

Mrs. Chitra Ramakrishnan - Nodal Officer – Deputy General Manager,
Dombivli Nagari Sahakari Bank Ltd.,

Central Office

Address: "Madhukunj"
Plot No.52, MIDC, Phase-II, Kalyan-Shil Road, Sonarpada, Dombivli (East)- 421 204.

Telephone:0251-2875000 – 09, 28

Extn. : 5102

E-Mail: [email protected] This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

It will be our utmost endeavor to redress your grievances at our end, once we receive your complaint. However, if unfortunately your grievances could not be redressed at our end, to your satisfaction, you may feel free to approach / take recourse to the Banking Ombudsman at the following address.:

The Banking Ombudsman Office of the Banking Ombudsman (C/o Reserve Bank Of India)

Address: Byculla Office Building, 4th Floor, Opp. Mumbai Central Railway Station, Byculla, Mumbai – 400 008

Telephone:022-23022028

Fax No:022-23022024

Email: [email protected]

Click here for Complaint Forms

Banking Ombudsman Scheme 2006