We are fully aware that it is you, who have made us one of the leading Co-Operative Scheduled Banks. Our success mainly depends on our efficacies as well as your active support and benign / intimate relationship with us. We will be honoured to receive your suggestions / questions / comments for improvement in our existing customer service. Do, please write in and we assure to get back to you.
The matter may be first brought to the notice of concerned Branch Head, for immediate attention. In case the complaint is not redressed to your satisfaction, you may directly address to Nodal Officer, stationed at our Central Office, who is designated to deal with customers’ grievances, giving full details as per the format annexed here to.
The Name & Address of Nodal Officer is given below :
Mr. Vidyasagar Namjoshi - Dy General Manager(ESD)
Dombivli Nagari Sahakari Bank Ltd.,
Plot No. P-52, MIDC, Phase-II, Kalyan-Shil Road, Sonarpada, Dombivli (East)- 421 204.
It will be our utmost endeavour to redress your grievances at our end, once we receive your complaint, however if unfortunately your grievance could not be redressed at our end, to your satisfaction, you may feel free to approach / take recourse to the Banking Ombudsman at the following address :
The Banking Ombudsman (C/o Reserve Bank Of India)
Address: Ground Floor., Garment House Dr. Annie Besant Road, Worli, Mumbai – 400 018.
Fax No: +91-22-24960912